InterContinental Hotels Group formally launched its Reservations Center in the Summer Capital of the Philippines on March 11, 2008. The Reservations Center commenced operations in October of 2007.
As of February 2009, more than 300 Filipinos have been trained to handle customer queries. The IHG Reservations Center supports IHG’s portfolio of 3,900 hotels worldwide under brands such as InterContinental, Crowne Plaza, Holiday Inn and Holiday Inn Expres. In the Philippines, the hotels include InterContinental Manila in Makati City, Crowne Plaza Galleria Manila, Holiday Inn Galleria Manila in Ortigas Center and Holiday Inn Clarkfield in Pampanga. Since its opening, the center has received close to 120,000 calls.
Michael Kacho, Center Director, IHG Reservations Center in Baguio City, said:
Good employment opportunities form the backbone of economic progress. The IHG Reservations Centre is a great benefit to the community in Baguio City because it is a global centre of excellence that provides training and employment opportunities for the community. Locating the IHG Reservations here is also a strong vote of confidence and demonstrates the commitment the company has to the Philippines and its people.
The IHG Reservations Center in Baguio City is one of the 12 IHG Reservations Centers Worldwide communicating in 26 languages and receiving 1,250 calls per second.
More information on the InterContinental Hotels Group can be found here.